Workforce management (WFM) refers to software solutions for contact centers, back offices, and stores that help put the right person with the right skills...
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With the advent of cloud communications, now businesses of all sizes can benefit from flexibility, agility, and scalability, to keep everyone connected while keeping costs down.
Digital transformation has become a top initiative for business and IT leaders.
Your biggest investment and competitive advantage in your business is often your employees and maximizing employee productivity has significant impact on your bottom line.
In order to help usher your business into digital transformation, Mitel is bringing you the second edition of Customer Experience For Dummies, written by Sheila McGee-Smith.
Digital transformation is when businesses transform their business around the customer from a digital perspective. Businesses want happy customers who buy more products and services.
Private branch exchange is a phone system that allows you to connect all of the phones in a building. Users of the system can dial internally or externally using shared phone lines. In the original case, the PBX was not a thing but a switchboard operator. It was a person with plugs who would connect your extension to an outside line.
SIP is a protocol that tells the end points and the intermediate systems how to set up a virtual session between two or multiple end points. It enables the creation and deployment of feature-rich services that go far beyond simple IP telephony phone calls.
The tele in telecommunications is about voice or personal, person to person communications and the technologies that underlaid that.
VoIP is when voice and other data is sent over IP networks, which is the networking of the internet. More importantly, every phone call in the modern LTE network is a VOIP call. When you make a call on an LTE cell phone, that's VOIP. You don't know it's VoIP because it's built into the network.